Public office site · delivered through a partner studio

Luisa Santos

The district site for a Miami-Dade school board member — priorities, programmes, events and the ways residents can take part, in one place.

Role
Development, Responsive build, Accessibility
Luisa Santos District 9 homepage

01 / 14 01 — The challenge

What wasn't working

A public office serves audiences who want completely different things on the same visit: a parent hunting for a school calendar, a student applying for a fellowship, a volunteer signing up, a reporter checking a record. One of them leaving frustrated is a constituent who concludes the office isn't listening.

02 / 14 02 — The objective

What success had to look like

Give the district one place where every audience finds their route in seconds, where residents can act rather than only read, and where the office can publish what's happening without waiting on anyone.

03 / 14 03 — The approach

How we decided to solve it

Organise by what people came to do
Navigation follows visitor intent — get involved, events, priorities, contact — rather than the internal structure of the office.
One clear first ask
The hero asks for a name and an email and nothing more. Everything deeper stays one click away instead of competing for the same attention.
Accessibility as a requirement, not a plugin
Public-sector audiences include people using screen readers, keyboard navigation and older devices. Contrast, focus states and labelled forms were part of the build from the start.
Built to stay current
Events, newsletters and resources are content the office adds itself, because a public site that goes stale reads as an office that's gone quiet.

04 / 14 04 — The solution · 01

Turning attention into a relationship

The first screen converts a visit into a contact with the shortest possible form, so the office can keep talking to residents after they leave the page.

Luisa Santos District 9 homepage

05 / 14 04 — The solution · 02

Giving every audience a visible route

Parents, students, volunteers and press each have an obvious path from the same navigation, without one crowding out the others.

Luisa Santos District 9 homepage

06 / 14 04 — The solution · 03

Making participation concrete

Events, petitions, fellowships and volunteering are actions on the page rather than announcements about actions.

07 / 14 05 — Key decision 01

Invisible production partnership

The partner studio held the client, the strategy and the creative direction; BLNKD built it. Our name appears nowhere on the site — which is exactly what an agency is buying.

08 / 14 05 — Key decision 02

Signup before information

A public office's most valuable asset is a direct line to residents. Asking for it first, with two fields, respects the visitor and builds the list.

09 / 14 05 — Key decision 03

Accessible by construction

Retrofitting accessibility is expensive and never quite works. Building it in protects an office that cannot afford to exclude anyone.

10 / 14 05 — Key decision 04

Self-publishing for the team

Recurring content types mean the office updates the site the day something happens, not the week after.

11 / 14 06 — The outcome

What changed

The district has a single site that routes four very different audiences without friction, turns visits into a contactable list, meets accessibility expectations for public communication, and is maintained by the office itself.

12 / 14 08 — Capabilities

What we handled

  • Web development
  • Responsive build
  • Accessibility
  • CMS
  • Forms & signups

Built with WordPress · Accessibility checks · Signup & event flows

In one line

An office speaking to four audiences at once now has one site where each of them finds their route — and it stays current because the team keeps it that way.

Next projectA streetwear label's shop — collections, limited drops and checkout, with video carrying the brand instead of stock photography.Utter

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Kendrick Samonte — Founder, BLNKD Studio